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Proactive suggestions (Heartbeats)

Heartbeats are Dash’s proactive suggestions. Instead of waiting to be asked, Dash watches your Slack channels (or Microsoft Teams channels, if your workspace runs on Teams) and (if you have the Chrome extension) your browser pages for moments where it could save you time. When it spots one, it sends a short suggestion.

A suggestion might say “This deal hasn’t been updated in 12 days, want me to pull the latest?” or “I noticed a new support ticket from Acme, want me to draft a reply?” You decide whether to act on it, dismiss it, or snooze it.

Where suggestions appear

Section titled “Where suggestions appear”
  • Slack DMs — Dash sends a DM with the suggestion and a quick action.
  • Microsoft Teams DMs — on a Teams workspace, Dash sends suggestions as a personal chat with an Adaptive Card you can act on.
  • Chrome extension — a suggestion card appears in the side panel while you browse.

Suggestions never post to public channels. They’re always private to you.

How Dash decides what to suggest

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Dash uses your workspace’s connected tools, memory, and org chart to notice patterns: a deal going stale, a recurring report that’s due, a thread where you were mentioned but haven’t responded, a page you’re viewing where Dash has relevant context.

Suggestions run through a scoring and ranking system. Low-confidence suggestions are filtered out. The goal is a handful of useful nudges per day, not a firehose.

Anti-annoyance controls

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Heartbeats are designed to stay out of the way:

  • Daily cap — each person gets a limited number of suggestions per day (configurable by admins).
  • Cooldown — after Dash sends a suggestion, it waits before sending another to the same person.
  • Per-host dismiss — in the Chrome extension, dismissing a suggestion on a specific site prevents similar suggestions on that site for a while.

Opt out (or back in)

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If you don’t want proactive suggestions, tell Dash:

@Dash stop suggesting things

Dash will stop sending you Heartbeat suggestions immediately. To turn them back on:

@Dash start suggesting things again

This is per-person. It doesn’t affect anyone else in the workspace.

Admin controls

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Workspace admins can configure Heartbeats for the whole workspace from the Heartbeats page at app.dashpup.ai:

  • Enable or disable Heartbeats workspace-wide.
  • Set the check frequency — how often Dash looks for opportunities.
  • Set the daily cap — max suggestions per person per day.
  • Set the cooldown — minimum time between suggestions to the same person.
  • View activity — see which suggestions were sent, accepted, dismissed, or snoozed.

What’s next

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